AI Customer Success Partner (North America)

About the role

Personetics' AI Customer Success Partner owns adoption, retention, value realization, renewals, expansion, and product feedback across a scaled North American account portfolio using automated AI-first customer engagement.

Requirements

• 5 -7 years of experience in Customer Success, Account Management, or Consulting
• AI-native skill set: hands-on experience using AI tools and building AI agents/workflows to automate and scale customer engagement
• Experience driving retention across a high-volume account portfolio (GRR and NRR)
• Experience working with digital banking providers, SaaS software providers, or financial institutions
• Comfort building and managing a large portfolio of accounts through automated, tech-touch engagement
• University degree or higher required
• US Based
• Ability to travel up to 20% of time

What you'll do

• Own day-to-day relationships across a scaled portfolio of North America accounts.
• Drive adoption, retention, and measurable outcomes through automated, digital-first engagement.
• Build automated workflows that identify and qualify expansion opportunities.
• Act as a product advisor and share aggregated client feedback with Product and Engineering.
• Provide feedback on AI-driven workflows and tools to shape Customer Success AI strategy.

Where this was posted

• LinkedIn

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