Business Analyst

About the role

Ford ITOM/ITAM Business Analyst role. Works with IT stakeholders to understand business needs, analyze process and data issues, and move improvements from discovery through implementation and adoption. Responsibilities include CMDB data-quality analysis, requirements and priority clarification, process improvement, translating stakeholder needs into requirements/action plans/acceptance criteria, communication/documentation/training, tracking Jira backlogs/risks/dependencies, and partnering with Platform and Architecture teams. Requires a bachelor degree or equivalent, 3+ years in business anal…

Requirements

• Bachelor's degree or equivalent relevant experience.
• 3+ years of experience in Business Analysis, IT Service Management, IT Asset Management, or a related field.
• Strong communication and stakeholder-management skills; gather requirements, clarify business needs, and communicate with diverse audiences.
• Experience using backlog, task-tracking, or work-management tools such as Jira.
• Experience supporting process improvement initiatives.
• Preferred: working knowledge of ServiceNow, CMDB, and Hardware Asset Management (HAM) or comparable ITSM/asset platforms; CSDM, ServiceNow certifications, ITIL Foundation, Event Management, ITOM, large enterprise IT experience, and IT asset/financial lifecycle familiarity.
• Visa sponsorship is not available.
• Hybrid position requiring onsite attendance four or more days per week.

What you'll do

• Analyze CMDB data-quality issues, identify root causes, and coordinate solutions.
• Triage requests, clarify requirements and priorities, and drive timely resolution.
• Identify business and IT process improvements and coordinate them through implementation and adoption.
• Gather, document, and translate stakeholder needs into business requirements, action plans, and acceptance criteria.
• Coordinate communications, documentation, and training for adoption across IT.
• Track initiative status, action items, risks, and dependencies; maintain Jira backlogs and boards.
• Partner with Platform, Architecture, and other teams on process, data, and technology initiatives.
• Apply CSDM principles to CI classification, data modeling, and CMDB discussions; escalate architecture decisions to the appropriate owners.
• Take increasing ownership of projects and initiatives.

Where this was posted

• Indeed

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