Call Center Supervisor

About the role

Echo Health Supervisor role at AllianceOne (a Teleperformance subsidiary) in Maumee, OH. There is a possibility this could be a work-at-home position if selected to manage work-at-home agents; otherwise availability to work on-site or remotely based on client needs.

Requirements

• 1 year call center management/leadership experience or 3 years call center environment experience
• High School Diploma or equivalent
• MS Office
• Availability 8am-7pm EST Mon-Fri, on-site or remote based on client needs

What you'll do

• Manage and develop a team to meet performance/quality/satisfaction metrics
• Monitor team handled contacts and coach agents
• Maintain service levels and productivity
• Support agents with escalated calls
• Ensure adherence to company policies

Where this was posted

• Indeed

  last seen 2mo ago
  View on Indeed