Call Center Supervisor

About the role

Call Center Supervisor delivering high standards of patient service by making effective use of call center agents and technology across multiple states/service types. Hands-on leader in a fast-paced, metric-driven environment managing Team Leaders, technology partnerships, and reporting to the COO.

Requirements

• Bachelors degree in related field or equivalent combination of education and experience
• 5+ years of call center leadership experience in a people-focused/patient-focused environment

What you'll do

• Manage day-to-day operations of Call Center team
• Lead teams by setting goals, coaching, and developing skills
• Maintain standardized operational workflows
• Serve as escalation point for complex concerns
• Partner with IT on call center technology (IVR, routing, speech analytics)
• Develop operational benchmarks and deliver reports to COO
• Manage Team Leaders and monitor accountability
• Recruit and interview candidates
• Conduct annual performance reviews

Where this was posted

• LinkedIn

  last seen 2mo ago
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