Call Center Supervisor

About the role

Now hiring Remote Call Center Supervisors. Join our team as a Seasonal Call Center Supervisor and play a key role in elevating customer satisfaction, employee performance, and operational success. Work From Home. RemX is a staffing agency; end client not named in the posting.

Requirements

• MUST HAVE 1 year or more of RECENT call center Leadership experience (NO EXCEPTIONS)
• Recent experience in leadership with communication and conflict-resolution skills
• Ability to work any 8-hour shift Monday-Friday between 8 AM-9 PM EST/CST
• Tech-savvy and comfortable navigating multiple systems
• Reliable high-speed internet and quiet workspace (no mobile hotspots)

What you'll do

• Lead, coach, and support remote call center agents to ensure high-quality service delivery
• Act as liaison between clients, leadership teams, and call center staff
• Monitor daily call flow, performance metrics, and service levels
• Conduct virtual team meetings, training sessions, and performance reviews
• Resolve escalated issues and ensure timely follow-up
• Maintain accurate documentation, reporting, and communication logs

Where this was posted

• LinkedIn

  last seen 2mo ago
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