Call Center Supervisor

About the role

Certificates, Licenses, Registrations: Property and Casualty license MUST. Base salary $62,000-$68,000. Manages front-line employees, resolves escalations, conducts performance reviews.

Requirements

• 2+ years related experience
• Bachelor degree or equivalent experience
• Property and Casualty insurance license required
• 6+ years customer service experience per poster requirements

What you'll do

• Manage and lead front-line employees
• Handle and resolve customer escalations
• Direct workflow and assign job responsibilities
• Establish performance standards and work procedures
• Identify training needs
• Conduct performance reviews and recommend promotions or terminations

Where this was posted

• LinkedIn

  last seen 2mo ago
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