Client Success Manager

About the role

The Client Success Manager plays a critical role in shaping the client experience at Pattern through trust, operational rigor, and data-driven insights. Own the client relationship with an assigned book of business, lead onboarding, drive platform adoption, and serve as the CS owner for assigned litigations.

Requirements

• 3-5 years client-facing customer success or account management experience, ideally legal tech/legal services/B2B SaaS
• Track record managing relationships with senior stakeholders
• Experience designing client service/support strategies
• Comfort with data/reporting and dashboards
• Hybrid schedule based in Charlotte, NC or Richmond, VA

What you'll do

• Own client relationships within an assigned book of business
• Lead client onboarding and serve as primary point of contact
• Drive platform adoption using data and reporting
• Serve as CS owner for assigned litigations
• Partner with Key Account Managers on account growth and retention

Where this was posted

• LinkedIn

  last seen 2mo ago
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