Client Success Manager (China Market)

About the role

Gartner Client Success Manager for China Market, based in Shanghai; hybrid work environment. Manages senior and C-level Greater China clients, onboarding, subscription value, client calls, ROI recommendations, internal coordination, and engagement reviews. Requires 4+ years relevant experience and full professional fluency in English and Mandarin; bachelor's degree preferred.

Requirements

• 4+ years relevant professional experience
• Strong client service record
• Communication, prioritization, critical thinking, collaboration, and influencing skills
• Native or full professional fluency in English and Mandarin
• Bachelor's degree preferred

What you'll do

• Manage senior and C-level Greater China client relationships
• Onboard clients and demonstrate subscription value
• Lead client calls and recommend actions for ROI
• Coordinate internal teams to resolve obstacles
• Review account performance and engagement metrics

Where this was posted

• LinkedIn

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