About the role

Remote client support specialist serving as primary point of contact for client inquiries across email, phone, chat and tickets, handling account support, issue resolution, onboarding and reporting.

Requirements

• Professional and customer-focused communication
• Organized, proactive, able to work in a fast-paced remote environment
• Experience responding to client inquiries across email, phone, chat and ticketing

What you'll do

• Respond to client inquiries via email, phone, chat and support tickets
• Assist with account support, service requests and troubleshooting
• Maintain accurate records of customer interactions and resolutions
• Collaborate with technical and project teams on service delivery
• Monitor client accounts and follow up to ensure resolution
• Assist with onboarding new clients
• Prepare reports and documentation

Where this was posted

• indeed.com
  https://indeed.com/viewjob?jk=92c5ff560dc0544411d ago