CSR II Operations (Temporary, Remote McAllen, TX)

About the role

Maximus is hiring a CSR II Operations (Temporary, Remote McAllen, TX). Provides customer service for basic and routine inquiries via phone, email, web chat for the OPM contract. Minimum Salary $19.00 Maximum Salary $19.00 per hour.

Requirements

• High school diploma or equivalent
• 6 months customer service experience (min 60 days as OPM CSR I)
• Bilingual English/Spanish required
• Type minimum 20 WPM
• Must be a U.S. Citizen
• Must pass a government background check
• Home internet 25mbps+ (50mbps shared), 5mbps upload, ethernet connection

What you'll do

• Provide customer service via phone, email, web chat, and written letters for OPM program
• Accept and assist customers transferred from CSR I
• Provide feedback on call trends, processes, and training
• Follow documented policies and procedures, timesheets, privacy rules
• May work scheduled holidays; overtime may be required

Where this was posted

• Indeed

  last seen 2mo ago
  View on Indeed