Customer Engineer/AI (AI, RAG, LangGraph)

About the role

Entry-level Customer Engineer (hybrid) building AI-powered tools, agentic workflows and LLM evaluation frameworks for customer engineering problems at FICO.

Requirements

• Early-career experience in technical implementation or customer-facing role
• Hands-on LLM application development: prompts, structured outputs, tool calling
• Agentic workflows with LangGraph/LangChain, MCP
• Strong Python; deploying, monitoring, evaluating AI workloads
• Basic knowledge of enterprise software platforms, APIs, integrations

What you'll do

• Build AI-powered tools for diagnosing and remediating customer issues
• Develop prompt harnesses and evaluation frameworks
• Design agentic workflows
• Integrate AI capabilities into internal tools

Where this was posted

• LinkedIn

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