Customer Intake Manager

About the role

Customer Intake Manager leading a remote team responsible for verifying customer account information - coaching, performance management, process improvement. NOTE: application requires cover letter as first page of resume PDF.

Requirements

• 4+ years professional experience, 1+ year management experience
• College degree
• Detail-oriented and organized
• Polished written and verbal communication skills

What you'll do

• Lead, coach, and manage a remote team through training and mentoring
• Set performance expectations, conduct 1:1s and performance reviews
• Refine processes, SOPs, and team workflows
• Support recruitment, onboarding, and training
• Verify accuracy of customer account information
• Communicate with customers to ensure account accuracy

Where this was posted

• LinkedIn

  last seen 2mo ago
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