Customer Operations Specialist - Phone

About the role

Customer Operations Specialist - Phone for Caramel (eBay portfolio), a car checkout platform. Voice of the company handling phone support, complaint resolution, and cross-functional collaboration to improve customer experience. Remote from continental US.

Requirements

• 2+ years of technology customer support experience with exceptional customer service skills
• Technology or automotive industries experience
• Proficient with or ability to quickly learn computer software and Microsoft Office applications
• Effective communication skills with individuals of any level
• Ability to help non-technical customers solve technical issues
• Automotive industry experience and basic automobile terminology preferred
• Bachelor's degree or equivalent a plus

What you'll do

• Ensure customer satisfaction via phone communications
• Deal with customer complaints with empathy
• Answer customer inquiries and route to appropriate department
• Provide support via Genesys software
• Build feedback loops between customers and internal teams
• Identify and resolve customer issues, collaborating cross-functionally

Where this was posted

• LinkedIn

  last seen 2mo ago
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