Customer Service Engineer

About the role

Developer-focused payments and banking SaaS. Supports customers using SDKs/APIs, troubleshoots JavaScript/frontend integrations, builds proof-of-concept implementations for sales/implementation, guides customer SDK integrations, writes documentation, and works with Product/Engineering. Requires 2–3 years frontend engineering or similar technical experience; JavaScript, HTML/CSS and modern frameworks, REST APIs, Postman, Git, debugging, and communication.

Requirements

• 2–3 years as frontend engineer or in similar technical role
• JavaScript, HTML, CSS and modern frontend frameworks
• RESTful APIs
• Postman
• Git and debugging
• Strong written and verbal customer communication

What you'll do

• Resolve customer SDK/API and frontend integration issues
• Debug JavaScript applications and integrations
• Build POCs for sales and implementation
• Guide customers through SDK implementation
• Create technical documentation and FAQs
• Collaborate with product and engineering on root cause analysis
• Improve internal customer support tooling

Where this was posted

• LinkedIn

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