Customer Service Manager

About the role

AccountMakers has been engaged by our client, a growing e-commerce and consumer products company, to hire a Customer Service Manager to oversee day-to-day support functions. Full-time, permanent, remote role. Compensation: $80,000 to $95,000 annually plus benefits.

Requirements

• 5-8 years customer service/support/CX experience including leadership
• experience managing and mentoring support teams
• strong understanding of ticketing and omnichannel workflows
• experience with Zendesk, Gorgias, Freshdesk, or Salesforce Service Cloud
• ability to track and improve CSAT, response/resolution time

What you'll do

• Lead and mentor a team of customer support representatives
• Establish service standards and monitor KPIs
• Improve response times, efficiency, and CSAT
• Collaborate with operations, logistics, marketing, product teams
• Coach team and optimize workflows as company scales

Where this was posted

• LinkedIn

  last seen 2mo ago
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