About the role

We are looking for dedicated and personable Customer Service Specialists with direct solar industry experience to join our remote team. Minimum 2+ years of direct experience in the solar energy sector required.

Requirements

• Minimum 2+ years direct experience in the solar energy sector
• Proven track record handling escalated customer situations
• Proficiency with CRM systems and ticketing software
• Strong written and verbal communication skills
• Ability to work independently in a remote environment

What you'll do

• Manage inbound calls and emails regarding solar systems, billing, service requests
• Handle escalated customer calls with de-escalation techniques
• Document interactions in CRM
• Troubleshoot and resolve customer concerns
• Follow up with customers
• Collaborate cross-departmentally

Where this was posted

• linkedin.com
  https://linkedin.com/jobs/view/444981975711d ago