Customer Service Supervisor

About the role

Private claims solutions company supporting insurance organizations. Customer Service Supervisor (Remote, Contract) to lead and support the Customer Service team, ensure SLA/cycle-time goals, manage escalations, and coordinate with Dispatch, Vendor Services, Technical, and Operations teams.

Requirements

• 5+ years experience in customer service, insurance, claims, operations, dispatch, or related field
• Team lead or supervisory experience required
• Strong communication, leadership, and problem-solving skills
• Experience working with SLAs, cycle times, queues, or service goals
• Organized, able to manage multiple priorities
• Comfortable leading a team in a fast-paced environment

What you'll do

• Lead, support, and coach the Customer Service team
• Monitor team performance, calls, service levels, and quality
• Handle escalated customer and client issues
• Ensure SLA and cycle-time goals are met
• Monitor files and queues, address delays or missing information
• Work with Dispatch, Vendor Services, Technical, and Operations teams
• Review team performance and reports for management

Where this was posted

• LinkedIn

  last seen 2mo ago
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