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Customer Success Executive at Carrot · Remote · JobPilot

Customer Success Executive

Carrot

New York, NY (Remote)

Full-time

Strategic account management Client retention and renewal Trusted advisor relationship management Executive presentations and business reviews Cross-functional collaboration Data-informed recommendations Account expansion/upsell Customer satisfaction management

Apply on LinkedInSeen 2mo ago · first found Aug 18, 2026

About the role

Customer Success Executive owning a portfolio of strategic enterprise accounts, driving retention/renewal, serving as trusted advisor to HR benefits leaders.

Requirements

Experience owning a portfolio of strategic/enterprise accounts
Track record driving retention and renewal outcomes
Strong executive-level communication and presentation skills
Cross-functional partnership experience

What you'll do

Own a portfolio of strategic enterprise accounts as primary point of contact
Drive retention and renewal outcomes, proactively addressing risk
Increase engagement through data-informed recommendations and business reviews
Partner cross-functionally with Implementation, Product, Sales, Legal, Member Success
Identify and support expansion opportunities within existing accounts

Where this was posted

LinkedIn
last seen 2mo ago
View on LinkedIn

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