Customer Success Lead

About the role

Lead customer success at a payment orchestration fintech, remote-first across EMEA time zones.

Requirements

• 5+ years in customer success, account management, or related role
• At least 2 years in leadership capacity
• Preferred: B2B SaaS or fintech, ideally payments
• Clear English communication

What you'll do

• Lead and mentor a team of Customer Success Managers
• Define and monitor SLAs
• Own customer ticket management and prioritization

Where this was posted

• Other boards

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