Customer Success Manager

AppCard, Inc.

Remote

1+ years

North Carolina, United States (Remote)

Full-time

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Skills

Customer Success Client training Technical troubleshooting Data-driven marketing insights Upsell/growth Cross-functional collaboration SaaS/tech platform support

About the role

AppCard (retail loyalty marketing SaaS) Customer Success Manager training and supporting clients on the platform, driving adoption and upsell, providing basic tech troubleshooting.

Requirements

1-3 years of experience
Customer oriented, excellent communication
Experience managing complex software/hardware implementation projects
Tech savvy, basic front end vs backend understanding
Provide technical and product support
Advantage: account management, customer success, SaaS/tech industry experience

What you'll do

Train clients on the AppCard platform
Serve as trusted consultant to optimize loyalty/marketing strategy
Monitor usage/adoption and proactively coach clients
Drive growth and upsell within existing clients
Assist clients with basic software/hardware troubleshooting
Work cross-functionally with implementation, dev, finance, support, product, marketing

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/44501070358d ago

Seen 8d ago · first found Aug 18, 2026