Customer Success Manager

About the role

Arcoro (construction HR SaaS) Customer Success Manager owning renewals, retention, and customer advocacy for an assigned book of business. Fully remote.

Requirements

• Minimum 2 years in a customer-facing role within a SaaS or HCM software company
• Bachelor's degree or equivalent relevant work experience
• Strong verbal and written communication skills
• Ability to identify and mitigate churn risk
• Ability to foster collaborative partnerships across the organization

What you'll do

• Maintain high customer engagement and satisfaction, reduce churn
• Own end-to-end renewal process, pricing alignment, and booking
• Conduct check-ins and QBRs
• Identify expansion opportunities and pass warm leads to Account Management
• Serve as customer advocate driving timely issue resolution

Where this was posted

• LinkedIn

  last seen 2mo ago
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