Customer Success Manager at Confidential Careers · Remote · JobPilot

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Customer Success Manager at Confidential Careers · Remote · JobPilot

Customer Success Manager

Confidential Careers

Remote

3+ years

United States (Remote)

Full-time

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Skills

Customer Success B2B account management Renewal management Upsell/cross-sell Customer health monitoring CSAT/NPS analysis Cross-functional collaboration

About the role

PE-backed/SaaS company Customer Success Manager owning post-sale B2B client relationships, renewals, expansion, and health monitoring.

Requirements

3+ years of experience in solution-oriented client engagement with high retention outcomes
Experience managing projects with multiple stakeholders
Proven ability to build senior-level and C-suite business relationships
B2B experience
Strong organization and internal tools proficiency
Salesforce experience a plus (not required)

What you'll do

Own post-sale commercial relationship with customers
Serve as voice of the customer to Product team
Perform customer health checks and monitor success metrics
Coordinate cross-functional account plans to maximize revenue
Identify and nurture expansion opportunities
Analyze CSAT/NPS trends for improvement

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/44552889275d ago

Seen 5d ago · first found Aug 18, 2026