Customer Success Manager

About the role

Work 365 SaaS Customer Success Manager partnering with scale-up account executives to drive adoption, retention, renewals and expansion.

Requirements

• 2+ years customer success, account management or consulting
• Relationship management
• Technical proficiency
• Excellent communication
• Data-driven
• Project management
• Experience with Microsoft Dynamics, Power Apps or CSP programs

What you'll do

• Strategic account plans for adoption and retention
• Monitor usage data
• Gather customer feedback
• Manage subscriptions, invoicing, CSP integrations
• Support renewals and expansions
• Handle escalations

Where this was posted

• Indeed

  last seen 2h ago
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