Customer Success Manager at OpenLoop · Remote · JobPilot

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Customer Success Manager at OpenLoop · Remote · JobPilot

Customer Success Manager

OpenLoop

Remote

1+ years

United States (Remote)

Full-time

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Skills

Customer Success Client onboarding Training delivery CRM record-keeping Cross-functional collaboration Client issue escalation

About the role

OpenLoop (telehealth support SaaS) Customer Success Manager executing onboarding, training, and account support using established playbooks.

Requirements

Bachelor's degree in Business/Communications or equivalent experience
1-3 years of experience in customer success, account management, onboarding, or related client-facing role
Strong communication skills, ability to follow structured processes
Detail-oriented and organized
CRM experience a plus

What you'll do

Serve as day-to-day point of contact for assigned clients
Execute onboarding/implementation workflows using established playbooks
Deliver standardized training and education sessions
Monitor client activity and escalate risks
Maintain accurate CRM records of client interactions

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/43960155575d ago

Seen 5d ago · first found Aug 18, 2026