Customer Success Manager

About the role

Tripstack seeks a Shanghai-based Customer Success Manager supporting APAC B2B customers. Responsibilities include onboarding, implementation coordination, escalations, customer advocacy, KPI reviews, and communicating ROI. Requires 3-5+ years in CS, relationship/account/project management; English and Mandarin; Canada timezone overlap. SaaS/B2B preferred.

Requirements

• 3-5+ years in Customer Success, Relationship Management, Account Management, or Project Management
• SaaS or B2B experience preferred
• English and Mandarin required
• Overlap with Canada timezone
• Strong project and analytical skills

What you'll do

• Lead customer onboarding and implementation
• Coordinate internal delivery teams
• Manage client issues and escalations
• Track KPIs and conduct monthly/quarterly reviews
• Analyze client data and communicate value
• Represent customer needs to product teams

Where this was posted

• LinkedIn

  last seen 27m ago
  View on LinkedIn