Customer Success Manager, Enterprise

About the role

Airwallex Customer Success Manager, Enterprise in Shanghai. Supports cross-border payment clients, monitors operations, resolves pricing/KYC/KYB and transaction issues, provides data-led recommendations, maintains relationships, and identifies growth opportunities. Requires 3-5 years relevant experience; large enterprise experience preferred.

Requirements

• 3-5 years of relevant industry experience
• Large enterprise client experience preferred
• Strong communication, logical thinking, and business acumen
• Data collection and analysis capabilities
• Proactive client needs identification

What you'll do

• Maintain cross-border payment clients
• Monitor merchant transactions and operations
• Resolve pricing, KYC/KYB, and transaction monitoring issues
• Analyze client data and advise growth
• Maintain relationships and identify business opportunities
• Collaborate on product and process improvements

Where this was posted

• LinkedIn

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