Customer Success Manager - Healthcare

Zoom

Remote

5+ years

United States (Remote)

Full-time

$88,600 - $177,300 OTE

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Skills

Customer Success Strategic account management Onboarding and training Executive presentations Healthcare vertical account experience Salesforce CRM Video/audio collaboration product knowledge

About the role

Zoom Healthcare Vertical Customer Success Manager driving deployment, adoption, and retention for healthcare accounts; requires 3+ years healthcare-specific CS experience.

Requirements

5+ years experience servicing strategic accounts
3+ years servicing clients within the healthcare space
BA/BS or equivalent work experience
Previous CS experience in cloud/SaaS or audio-video vendor industries highly preferred
Salesforce CRM experience preferred
Familiarity with health system stakeholders and regulatory environment a plus

What you'll do

Act as trusted advisor managing deployment and product adoption for accounts
Develop long-term stakeholder relationships
Conduct onboarding/training and ongoing account meetings
Manage risk and deliver monthly success reports
Analyze account trends and relay feedback to internal stakeholders

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/44499214358d ago

Seen 8d ago · first found Aug 18, 2026