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Customer Support Lead at SiPhox Health · Remote · JobPilot

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Customer Support Lead

SiPhox Health

$70k-$90k

Remote - Americas (Burlington, MA)

Zendesk escalation management QA and agent coaching phone and email support SOPs and knowledge base process improvement

Apply on LinkedInSeen 2h ago · first found Nov 4, 2026

Requirements

3-5 years customer support experience
1+ year (ideally 2+) as team lead/supervisor coaching agents
Hands-on Zendesk or similar platform
Strong customer-service judgment

What you'll do

Handle complex sensitive escalations
Co-own QA, training, coaching
Optimize workflows: refunds, replacements, fulfillment
Cross-functional partnership with Product, Clinical, Ops

Where this was posted

LinkedIn
last seen 2h ago
View on LinkedIn

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