Customer Support Manager (12am-8am)

About the role

This position manages a team of 4-6 Customer Support agents and will report directly to the VP of Customer Experience. This role is an overnight role (12AM to 8 AM EST), and requires weekend shifts.

Requirements

• 5+ years of experience in customer support or trust & safety
• 2+ years in a management or team lead role
• College degree
• Experience with Zendesk or similar CRM tools
• Overnight shift 12AM-8AM EST, weekend shifts required

What you'll do

• Lead, coach, and manage a remote support team for 24/7 coverage
• Set performance expectations, conduct 1:1s and performance reviews
• Refine escalation protocols and workflows
• Support recruitment, onboarding, training
• Scale QA processes including ticket audits and coaching

Where this was posted

• LinkedIn

  last seen 2mo ago
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