About the role

Posted via Jobgether, an AI-matching job aggregator that submits shortlisted applications to an unnamed partner company - the employer's identity is not disclosed on the posting. However the JD is substantive and specific: a manufacturing/production-adjacent company (references Production, manufacturability, order accuracy, job status), concrete accountabilities, detailed requirements, and a stated salary range ($85K-105K). Not a content-free lead-gen page. Jobgether states its AI-matching process reviews applications before sharing a shortlist with the actual hiring company - the application…

Requirements

• 3-5+ years of experience in customer support, customer service, or a related field
• 2+ years of leadership experience managing team leads, supervisors, or frontline customer support employees
• Experience operating in a fast-paced, high-volume customer support environment
• Familiarity with ticketing systems, CRM platforms, and customer support technologies such as Intercom, VOIP systems, or similar tools
• Ability to interpret customer support metrics and performance data
• Ability to work effectively from a home office with reliable high-speed internet

What you'll do

• Oversee daily Customer Support operations across a high-volume function
• Manage team performance, attendance, scheduling, and channel coverage
• Coach, develop, and support supervisors and team leads
• Investigate root causes of recurring customer issues and partner with other teams on solutions
• Work closely with Production to resolve issues involving manufacturability, order accuracy, job status