Customer Support Specialist

About the role

We are looking for a friendly, motivated, tech-savvy Customer Support Specialist to work directly with customers to answer questions, troubleshoot issues, and help them get the most out of our software.

Requirements

• Previous experience in customer support, customer service, SaaS, software support, or call center preferred
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Comfortable on phone and video calls
• Strong computer skills, able to learn new software quickly
• Highly organized, able to manage multiple conversations

What you'll do

• Provide customer support through phone, email, live chat, video calls
• Help customers understand software features
• Troubleshoot technical issues
• Document conversations in support/CRM systems
• Follow up with customers
• Escalate technical issues when necessary
• Identify recurring issues to improve support processes
• Participate in product testing

Where this was posted

• LinkedIn

  last seen 2mo ago
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