Director, Customer Support at C3 AI · Redwood City, CA · JobPilot

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Director, Customer Support at C3 AI · Redwood City, CA · JobPilot

Director, Customer Support

C3 AI

6+ years

Redwood City, CA

$180,000-$230,000 USD/yr

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Skills

customer support leadership SaaS/PaaS enterprise applications product support processes team management cross-functional collaboration support metrics/SLAs

About the role

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California.

Requirements

Bachelor's degree in STEM or equivalent
At least 6 years of leadership in customer support at an enterprise/SaaS/PaaS company
Authorized to work in the US without company sponsorship, now or in the future

What you'll do

Lead the growing global C3 AI Customer Support team
Refine customer support process requirements and best practices
Measure success criteria and implement changes
Deliver product upgrades, monitoring, diagnostics, bug fixes
Manage daily cross-organizational leadership meeting
Collaborate with Products, Engineering, Services leaders
Recruit and retain exceptional talent

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/444189603211d ago

Seen 11d ago · first found Aug 15, 2026