This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Professional Services based in Canada.
As Director of Professional Services, you will lead the financial and delivery performance of a $3–5M portfolio of client engagements within a fully remote, global organization. You will oversee ERP and SaaS implementations while building scalable delivery practices that balance customer outcomes, team capacity, and profitability. The role combines P&L ownership, resource planning, operational leadership, and strate
Requirements
Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related discipline.
10–15 years of progressive experience in professional services, project management, delivery, or similar roles within the software or technology industry.
3–5+ years of leadership or management experience, preferably at Senior Manager or Director level within a Professional Services organization.
Proven experience overseeing a portfolio of projects with P&L and book-of-business responsibility for revenues of approximately $3–5M.
Demonstrated success in maintaining healthy profit margins within a Professional Services environment.
Proven ability to turn underperforming or loss-making engagements into profitable, high-performing businesses through strong strategy and execution.
Strong delivery management experience with ERP/SaaS implementations delivered through short, time-boxed cycles of under six months across multiple concurrent projects.
Strong financial acumen, including budgeting, revenue forecasting, cost management, and profitability analysis.
Based in Canada and legally eligible to work in Canada.
Willingness to travel approximately 15–20% to meet clients in person.
Availability to work hours overlapping with EST, CST, or PST.
What you'll do
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Professional Services based in Canada.
Own P&L and book-of-business performance for a $3–5M portfolio, including budgeting, revenue forecasting, cost management, and margin performance.
Oversee delivery quality and customer outcomes across concurrent ERP/SaaS implementation projects, adapting delivery approaches to customer needs rather than relying on rigid methodologies.
Lead, develop, and motivate a multidisciplinary Professional Services team of consultants, business analysts, and project managers.
Serve as the senior escalation and relationship point for key customers, ensuring long-term account health and positive client experiences.
Allocate and balance resources across active engagements to optimize delivery capacity, utilization, and profitability.
Identify delivery and financial risks early and establish mitigation plans that protect both customer outcomes and business performance.
Partner with Sales on the scoping, pricing, and positioning of new engagements without directly owning sales activities.
Drive improvements across the delivery lifecycle to increase speed, quality, consistency, and operational efficiency.
Participate in finalizing roadmaps and prioritizing tickets based on customer and business needs.