Director, Service Delivery

About the role

Director, Service Delivery (Delivery Director, MiraCloud Implementations) at Miratech. Leads customer implementation programs and PMO practice. Remote. Qualifications state: Existing authorization to work in the United States; visa sponsorship is not available for this role.

Requirements

• 15+ years in IT delivery, professional services, program management or implementations
• Experience leading project managers, delivery managers or PMO teams
• Enterprise-scale customer implementation and managed services programs
• Building delivery organizations and governance models
• CX, Contact Center, CCaaS or SaaS environments
• Executive stakeholder management
• Existing authorization to work in the United States; visa sponsorship is not available for this role

What you'll do

• Lead delivery of MiraCloud implementation programs
• Scale project management practice and delivery governance
• Lead and coach project managers
• Ensure delivery performance and profitability
• Executive-level customer escalations

Where this was posted

• LinkedIn

  last seen 8m ago
  View on LinkedIn