Director, Technical Support - Cybersecurity

About the role

Lead the global Cybersecurity Technical Support organization...

Requirements

• Bachelor's in CS/IT; advanced degree preferred
• Proven leadership of technical support teams in Managed Services and SaaS
• Understanding of cybersecurity principles and compliance (GDPR, SOC 2, ISO 27001)
• Knowledge of firewalls, endpoint protection

What you'll do

• Lead global cybersecurity technical support org
• Follow-the-sun 24x7 support model
• SLA, backlog and CSAT ownership
• Escalation management, critical incident post-mortems

Where this was posted

• LinkedIn

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