End User Computing I, Service Desk

About the role

Pathward is a financial empowerment company. Role supports delivery of technology services as part of a hybrid, remote-office team with onsite hubs in several US cities. Entry-level IT/Service Desk role handling incidents via ServiceNow, hardware/software troubleshooting, MFA/identity management, and M365/Teams/VPN support.

Requirements

• Bachelor's degree or equivalent education and work experience
• Up to 2+ years experience with bachelor's or equivalent
• Customer-first mindset with strong problem-solving abilities
• Ability to prioritize and manage multiple requests in a fast-paced environment
• Clear written and verbal communication skills

What you'll do

• Serve as initial point of contact for IT support requests via phone, email, chat, ticketing
• Diagnose, troubleshoot, and resolve common hardware, software, and network issues
• Log, prioritize, and manage incidents and service requests in ServiceNow
• Escalate unresolved issues to Tier 2/3 support teams
• Support Windows and macOS devices, mobile devices, printers, and peripherals
• Assist users with account access, password resets, MFA, and identity management
• Support collaboration tools such as Microsoft 365, Teams, and VPN solutions

Where this was posted

• LinkedIn

  last seen 2mo ago
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