Engineering Manager

About the role

Point is hiring a Technical Lead Manager to lead the team building AI voice, email, chat and SMS agents that enable self-service at scale for homeowners.

What you'll do

• Lead a small, senior team building voice, email, chat and SMS AI agents for customer experience
• Define the AI technical strategy for CX, evaluating frameworks and vendor solutions
• Write code alongside the team, review PRs, prototype new agent capabilities
• Design reliable agent architectures: orchestration, tool use, guardrails, fallback handling

Where this was posted

• LinkedIn

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