Engineering Manager, SupportX

About the role

The SupportX team owns the full end-to-end fan support experience, from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order management, fulfillment and financial systems.

Requirements

• 5+ years as an engineer writing code
• 2+ years as an engineering manager of productive, motivated teams
• Track record leading teams to ship industry-leading UX

What you'll do

• Manage a team of Backend, Frontend and applied AI and automation engineers
• Own technical vision for SeatGeek's core support tools and integrations
• Perform code and architecture reviews

Where this was posted

• LinkedIn

  last seen 2h ago
  View on LinkedIn