Enterprise Customer Success Manager - Specialty Contractors at Clearstory · Remote · JobPilot

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Enterprise Customer Success Manager - Specialty Contractors at Clearstory · Remote · JobPilot

Enterprise Customer Success Manager - Specialty Contractors

Clearstory

Remote

United States (Remote)

Full-time

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Skills

Enterprise account management Onboarding and training Business reviews/QBRs Health score monitoring Escalation management Renewal management Cross-functional partnership with Sales

About the role

Enterprise Customer Success Manager owning post-sale experience for largest accounts - onboarding, QBRs, renewals, escalation point.

Requirements

Experience owning a portfolio of enterprise accounts
Experience with high-touch onboarding and QBRs
Ability to build trust with decision-makers at complex accounts
Renewal and expansion experience

What you'll do

Own a portfolio of Enterprise accounts driving renewal and expansion
Lead onboarding experiences and trainings
Conduct Implementation Reviews and QBRs
Monitor health scores and develop intervention plans
Serve as escalation point for complex support issues

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/44188562568d ago

Seen 8d ago · first found Aug 18, 2026