Head of Customer Success

DigitSec

Remote

United States (Remote)

Full-time

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Skills

Customer success leadership Team coaching and mentorship CRM systems (Salesforce)Client retention strategy Escalation management Cross-functional collaboration Data-driven decision making Account management Client onboarding and training

About the role

Head of Customer Success to lead customer engagement initiatives and drive long-term client satisfaction, overseeing the customer success team and client retention strategy.

Requirements

Experience with customer support, account management, and client-facing roles
Background managing multiple business relationships
CRM systems proficiency (Salesforce)
Project management and data analysis experience
Experience in a fast-paced environment

What you'll do

Lead and manage the customer success team with coaching and mentorship
Develop and execute customer success strategies for retention and growth
Collaborate cross-functionally with sales, product, and support
Monitor customer health metrics and implement proactive solutions
Oversee client communication including onboarding and escalation management

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/44553574328d ago

Seen 8d ago · first found Aug 18, 2026