Head of Customer Success

About the role

Head of Customer Success to lead customer engagement initiatives and drive long-term client satisfaction, overseeing the customer success team and client retention strategy.

Requirements

• Experience with customer support, account management, and client-facing roles
• Background managing multiple business relationships
• CRM systems proficiency (Salesforce)
• Project management and data analysis experience
• Experience in a fast-paced environment

What you'll do

• Lead and manage the customer success team with coaching and mentorship
• Develop and execute customer success strategies for retention and growth
• Collaborate cross-functionally with sales, product, and support
• Monitor customer health metrics and implement proactive solutions
• Oversee client communication including onboarding and escalation management

Where this was posted

• LinkedIn

  last seen 2mo ago
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