Head of Student Services

About the role

Head of Student Services at Khalifa University, with strategic leadership of student life, wellbeing, internship and alumni services. Responsibilities include defining service standards and procedures, coordinating with academic partners, maintaining controls and policies, overseeing performance metrics, managing staff and reporting student experience outcomes. Requires a degree in Education/Psychology/Business or related field, strong understanding of higher education quality assurance, academic/research environments and a minimum of 12 years experience.

Requirements

• Bachelor degree, masters preferred, in Education, Psychology, Business Administration or related field
• Strong understanding of higher education quality assurance, academic and research environments
• Minimum 12 years of experience

What you'll do

• Provide strategic direction for Student Services
• Lead student life, wellbeing, alumni and internship programs
• Define service standards, procedures and academic partner interfaces
• Promote collaboration with academic partners
• Enforce controls and policy adherence
• Oversee service performance metrics and escalations
• Manage and develop student services staff
• Consolidate status reports and operational indicators

Where this was posted

• LinkedIn

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