About the role

Contract Head of Group Technology Operations role leading the end-to-end operational technology function across a complex, multi-site organisation, responsible for stability, resilience and performance of Group IT services across Azure cloud and on-premises infrastructure.

Requirements

• Proven experience leading IT Operations or Infrastructure teams within a complex or multi-site environment
• Strong understanding of Azure including IaaS, PaaS, identity, networking and monitoring
• Experience managing hybrid cloud and on-premises infrastructure
• Strong knowledge of ITIL, incident, problem and change management
• Experience with monitoring, alerting and service reliability practices
• Strong leadership and stakeholder management skills

What you'll do

• Lead the Group Technology Operations function and engineering teams
• Define and improve operational standards, processes and service levels
• Oversee Azure services including compute, storage, networking, identity and monitoring
• Manage on-premises infrastructure including servers, storage, networking, virtualisation, firewalls and backups
• Act as senior escalation point for major incidents
• Drive incident, problem and change management practices
• Own monitoring, reliability, capacity planning and planned maintenance strategies
• Lead, mentor and develop engineering and operations teams