Help Desk Technician

About the role

Remote Help Desk Technician supporting ~500 remote users. Primary point of contact for Microsoft 365, Windows/macOS, connectivity, hardware. 100% remote U.S. position, $50k-$65k salary.

Requirements

• 5+ years hands-on IT support/help desk/service desk/desktop-support experience
• Strong Microsoft 365 and Windows experience
• Hands-on Windows and macOS support experience
• Working knowledge of Jira ServiceDesk or comparable ITSM/ticketing platform
• Experience troubleshooting hardware, printers, Wi-Fi, VPN, peripherals, connectivity
• Excellent customer-service and communication skills

What you'll do

• Provide remote technical support via phone, email, chat, screen sharing
• Monitor, triage, document, resolve incidents in Jira ServiceDesk
• Troubleshoot Microsoft 365 apps (Outlook, Exchange Online, Teams, SharePoint, OneDrive)
• Support Windows and macOS workstations
• Diagnose hardware, Wi-Fi, VPN, network, peripheral issues
• Onboarding/offboarding, account setup, access changes

Where this was posted

• LinkedIn

  last seen 2mo ago
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