Help Desk Technician I

JRM Construction Management

2+ years

Fort Lauderdale, FL

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Skills

Windows 10/11 Microsoft 365 Active Directory Azure AD VPN ticketing system hardware install MFA onboarding/offboarding

About the role

Help Desk Technician I at employee-owned construction firm JRM. Tier 1 support, Active Directory admin, Microsoft 365, Windows 10/11. Fort Lauderdale FL.

Requirements

1-2 years help desk or equivalent certs/internship
Windows 10/11
Microsoft 365
Active Directory
basic networking DNS/IP/Wi-Fi/VPN
ticketing system
valid drivers license preferred

What you'll do

Tier 1 triage via phone/email/walk-up/ticket
install/configure end-user hardware
account admin in AD/Azure AD
onboarding/offboarding checklists
ticket documentation
asset management
vendor coordination
shadow Tier 2 on advanced issues

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/44497913321h ago

Seen 1h ago · first found Aug 8, 2026