Helpdesk Technician I

About the role

Helpdesk Technician I at CyberSheath, a Security/IT MSP serving the Defense Industrial Base. Remote role supporting client IT systems on-prem and cloud. Must be authorized to work for any employer in the U.S. Pay range $55k-$68k.

Requirements

• 1+ years working for a Managed Service Provider
• 3+ years IT Helpdesk experience using remote support tools
• Experience with helpdesk ticketing system (ConnectWise Manage preferred)
• Prior RMM tool experience (Automate, Labtech, Continuum, NinjaOne)
• Experience with Windows desktop and server OS
• Experience with Office 365/Azure administration
• Proficiency with Active Directory/Group Policy
• Moderate networking experience (TCP/IP, WIFI, VPN)
• Knowledge of Microsoft Cloud Technologies (O365, Azure, Entra ID, Endpoint Protection, Intune, Autopilot)
• Must be authorized to work for any employer in the U.S.

What you'll do

• Provide exceptional customer support in fast-paced remote MSP
• Remotely troubleshoot end-user hardware, software, cloud services
• Support desktop/server OS, O365/Azure, networking devices, LOB apps, backup/DR, peripherals, MDM
• Escalation support for Level I Helpdesk staff
• Onboarding/offboarding clients, systems, users
• Deploy and maintain security tools and management agents

Where this was posted

• LinkedIn

  last seen 2mo ago
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