Implementation Specialist

About the role

Hiring Cafe page displayed Posted 1d ago, United States, Remote Full Time. The description assigns full lifecycle complex multi-workstream SaaS implementations across discovery, configuration, integration, migration, testing and post-launch work. It specifies 5+ years SaaS implementation/onboarding/customer success, stakeholder management and tools/platform configuration.

Requirements

• 5+ years in implementation, onboarding, or customer success in SaaS
• Track record delivering complex multi-workstream SaaS implementations
• Strong stakeholder management
• Proficiency in project management tools such as Asana, Jira, Monday.com and platforms such as Salesforce, HubSpot, NetSuite with hands-on configuration
• Strong written/verbal communication and ability to lead customer governance conversations and translate technical decisions into business language
• Preferred: enterprise or multi-product SaaS implementations, complex data migrations, multi-system API integrations, phased rollouts, process improvement, pre-sales scoping

What you'll do

• Own full implementation lifecycle from requirements gathering and solution design through configuration, integration, data migration, testing, post-launch review
• Maintain knowledge of supported platforms, integration patterns and configuration options
• Evaluate technical feasibility and communicate trade-offs
• Author implementation playbooks, configuration guides, data migration templates, integration documentation and readiness checklists
• Build relationships with senior customer stakeholders
• Partner with Product and Engineering on feedback, integration gaps and release impact
• Coordinate customer success handoffs

Where this was posted

• Hiring Cafe

  last seen 1h ago
  View on Hiring Cafe