Information Technology (IT) Specialist for SaaS HealthTech

Upwork client (name not listed)

Hourly: $18–$31

Remote; U.S. Eastern business hours preferred

Ongoing hourly independent contractor; work assigned as needed

client-facing SaaS support browser troubleshooting account access operating systems network connectivity remote support HIPAA-aware support ticket documentation customer communication

Apply on UpworkSeen 4h ago · first found Oct 26, 2026

About the role

Remote, as-needed hourly support for healthcare SaaS clients, including browser, access, operating system, network, onboarding, and product issue troubleshooting.

Requirements

Experience supporting web-based software or SaaS products
Strong browser, access, operating system, and network troubleshooting
Excellent spoken and written English
Patient client communication and ownership through resolution
Familiarity with HIPAA privacy/security and secure remote support
Reliable availability during agreed windows; U.S. Eastern hours preferred

What you'll do

Respond to client support requests by phone, video, and email
Troubleshoot login, browser, file transfer, connectivity, and product issues
Guide clients through approved screen-sharing support
Coordinate with healthcare IT teams and internal technical teams
Document requests and resolutions and create simple support guides

Where this was posted

Upwork
last seen 4h ago
View on Upwork

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