Internal Operations Supervisor

Symphony Diagnostic Services No1, LLC

Remote

2+ years

Carrollton, TX 75006 (remote, within-50-mile residency required)

Full-time

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Skills

Call Center Supervision Workforce Scheduling Coaching Performance Management MS Office Customer Service Quality Monitoring

About the role

This is a remote position. Candidates must reside within 50 miles of office location at 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006. Overnight shift call center supervisor role for Mobilex/TridentCare diagnostic services.

Requirements

2-3 years proven leadership in a call center environment
Must reside within 50 miles of 3424 Midcourt Road, Suite 112, Carrollton, TX 75006
Overnight shift
MS Excel/PowerPoint/Word
Learn internal DDF and Teletrac systems

What you'll do

Ensure call center employees adhere to schedules
Optimize employee productivity via scheduling
Monitor employee productivity and coach underperformers
Set goals and development plans
Monitor calls and provide feedback
Handle escalated calls
Complete performance appraisals

Where this was posted

indeed
https://indeed.com/viewjob?jk=3fbbb26a4a9256056d ago

Seen 6d ago · first found Aug 19, 2026