IT Help Desk Coordinator

Golden 1 Credit Union

Remote

Remote in California

Non-exempt

$26.27 - $27.50/hr

Apply with JobPilot

Your own AI agent tailors your resume and fills the form - on your machine, on your Claude or Codex plan.

Get the agent

Skills

Help Desk Support Role-Based Access Control (RBAC)System Access Provisioning Enterprise Application Support Tier 2 Troubleshooting Windows 7/10 iOS WAN/LAN/WiFi Networking Ticketing Systems Hardware Support

About the role

Golden 1 Credit Union seeks an IT Help Desk Coordinator, a customer-focused IT professional serving as the trusted first point of contact for technical support and system access requests. Manages RBAC access provisioning, tier2 troubleshooting, and enterprise application support in a mixed platform environment. Remote in California.

Requirements

H.S. Diploma or GED and prerequisite completion of Computer Technology classes required

What you'll do

Provision and de-provision system access based on RBAC with least privilege methodology
Provide support for enterprise applications via phone, email, or ticketing system
Provide helpdesk support to front line staff on banking hardware
Coordinate and/or perform hands-on fixes at tier2 level including installing/upgrading software and hardware
Coordinate and/or perform hands-on fixes at tier2 level for network connectivity issues

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/445088006911d ago

Seen 11d ago · first found Aug 15, 2026