IT Helpdesk (open to recent grads)

About the role

IT Service Desk Agent - first point of contact for end users seeking IT support via phone and live chat. 6-12 month contract, 24/7 environment, shift flexibility required.

Requirements

• High school diploma or GED required
• 2-5 years customer support experience in technical/service desk environment preferred
• Technical aptitude troubleshooting enterprise software and hardware
• Experience supporting Windows-based systems
• Ability to work flexible shifts including weekends/holidays

What you'll do

• First point of contact for end users via phone and live chat
• Troubleshoot technical issues and resolve incidents
• Document interactions in ticketing system

Where this was posted

• LinkedIn

  last seen 2mo ago
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